This Privacy Policy explains how DubxAI, operated by APPSTERRA (“we”, “our”, or “us”), collects, uses, and protects your information when you use the DubxAI mobile application and related services (“the App”). By using the App, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
a. Information You Provide
Audio files, recordings, or text you upload for AI processing
Account information (if required), such as email address
Support inquiries or feedback you voluntarily submit
b. Automatically Collected Information
Device information (model, OS version, unique identifiers)
App performance metrics and usage statistics
Crash logs and diagnostic data
IP address and general location (country-level) for service functionality and security
We do not collect personally identifiable information unless you voluntarily provide it.
2. How We Use Your Information
Your information is used to:
Process audio and generate voice output using AI models
Improve application performance and user experience
Provide customer support and respond to inquiries
Ensure system security and prevent misuse
Manage subscriptions and account features (if applicable)
We do not sell your personal data.
3. AI Processing & Third-Party Services
DubxAI uses third-party AI providers, including ElevenLabs API, to generate audio output.
By using the App, you acknowledge and agree that:
Your uploaded text/audio may be securely transmitted to such providers for processing
Generated audio is produced by external AI systems, not stored permanently by us unless required for service functionality
Third-party providers may temporarily cache data as part of their processing pipeline
Their own privacy policies govern how they handle your data
We carefully select reputable providers but cannot control their independent operations.
4. Data Storage & Retention
We retain user data only as long as necessary to:
Operate and improve the App
Comply with legal obligations
Resolve disputes or enforce our terms
You may request data deletion at any time (see Section 8).
Uploaded audio/text may be deleted automatically after processing unless required for features such as history, saved projects, or subscriptions.
5. Data Security
We use industry-standard security measures to protect your information.
However, no method of electronic storage or transmission is 100% secure.
We cannot guarantee absolute security but continuously work to improve protections.
6. Children’s Privacy
The App is not intended for children under 13.
We do not knowingly collect personal information from children under this age.
If such data is discovered, we will delete it promptly.
In the EEA/UK, parental consent may be required for users under 16.
7. Sharing of Information
We may share limited data only in the following cases:
Service Providers: AI APIs (e.g., ElevenLabs), analytics tools, crash reporting tools
Legal Compliance: When required by law, regulation, or valid governmental request
Business Transfers: In mergers, acquisitions, or asset sales
We do not sell or rent your data to third parties.
8. Your Rights
Depending on your jurisdiction, you may request:
Access to your personal data
Correction of inaccurate information
Deletion of your data
Restriction or objection to processing
Export of your data (data portability)
To exercise these rights, contact us using the details below.
9. International Data Transfers
Your data may be processed in countries outside your own, including regions where data protection laws may differ.
By using the App, you consent to such transfers.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Updates will be communicated through the App or our website at https://dubxai.com.
Continued use after revisions indicates acceptance of the updated policy.
11. Contact Information
For questions about this Privacy Policy, please contact us at:
📧 info@appsterra.co
🌐 https://dubxai.com